Return and Exchange Policy
Depending on the product. Sizes can be exchanged for a different size. Once our product is shipped, if you do decide to return/you are not satisfied or you ordered the wrong size, you are in charge of paying the shipping charge back. We are happy to discuss your concerns and will do whatever we can to fix the issue. Thank you
All items are final sale, no exchange or return.
How long will it take to receive my order?
Orders are taking 7-10 Business days to be filled on top of shipping time. Expect delays with packages that were ordered through Canada Post we have no control over disruptions. Canada Post shipping deadlines are in place and can be found on their website. We are currently a two woman team, working out of our homes with family in the mix. We try our best to fulfill these in a timely manner.
Canada Post's postage rates change at a rapid pace. So much that they refresh yearly and are bumping up the rates $1-$2 a package. We try really hard to find a solution to the cost of Shipping, however a lot of the time we are covering part of the cost, including the cost of sustainable packaging. We recommend combining orders with friends to get to the $150 limit for FREE SHIPPING in CAD. We offer local pick up on orders over $30. As for letter mail within Canada, post is quite picky with that your shipping that is supposed to be "paper". Depending on the weight and measurements of the item - generally a beanie, scarf, shirt, pant etc.
Local Pick-Up in Calgary AB. (Minimum of $30) We will contact you once your order is ready for pick-up.
Letter Mail -No Tracking or Insurance // 2-8 weeks depending on location. Not responsible for delayed/lost packages. Expedited (Tracking and $100 Insurance)
Expedited (Free Shipping Canada) [ Spending over $150+ ] (Tracking, Insurance $100, After a week processing guaranteed Delivery in 6 day's once shipped)
Shipping Cost's do vary in different Provinces as we are in Calgary, AB.
Small Packet 5-15 Business Days once shipped - No Tracking or Insurance
Tracked Packet 4-8 Business Days once shipping - Tracking
Xpresspost USA - 2-3 Days - Tracking and Insurance up to $100.
Europe, Australia, UK, Hawaii